EchoStep Refund Policy
This policy explains when refunds may be requested, how approved refunds are handled, and how Organisation subscriptions are cancelled or renewed.
1. Refund Window
You may request a refund within 14 calendar days of your initial purchase or annual renewal by emailing [email protected] and including your order number.
We review refund requests against this policy and the circumstances of the purchase. Refunds are not guaranteed outside the terms below.
2. Approved Refunds
If a refund is approved, the payment will be returned to the original payment method used for the purchase, and the associated licence will be deactivated.
3. Organisation Subscriptions
Organisation subscriptions may be cancelled at any time to prevent future renewals. Access continues until the paid period ends unless the subscription is refunded under this policy.
4. Merchant of Record
Lemon Squeezy acts as the merchant of record for EchoStep purchases and processes refunds on the payment flow. We may coordinate with them as needed when handling refund requests.
5. Statutory Rights
Nothing in this policy limits any statutory rights you may have for faulty, misdescribed, or non-functioning software. Those rights remain unaffected.
6. Contact
To request a refund, email [email protected] with your order number and a short explanation of the issue.